Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy for tennis rackets?
We accept returns on rackets within 30 days of purchase, provided the plastic wrap on the handle is intact and the frame shows no signs of use or court wear.
Do you offer professional stringing services for new rackets?
Yes, we offer custom stringing. You can select your preferred string and tension on the product page, and our certified stringers will prepare your racket before shipping.
How long does shipping typically take?
Orders are processed within 24 hours. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.
Are the products on Tenniszon authentic?
Absolutely. Tenniszon is an authorized dealer for all brands we carry, including Wilson, Babolat, Head, and Yonex, ensuring 100% genuine products and manufacturer warranties.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Do you offer bulk discounts for tennis clubs or coaches?
We do offer special pricing for volume orders and professional coaches. Please contact our support team with your credentials to inquire about a commercial account.